We currently only ship to Australia & New Zealand.

To enquire about shipping outside these countries please send us an email at avarosebags@gmail.com

Yes! Free shipping for orders all orders anywhere within New Zealand. $15 flat rate shipping applies for orders to Australia.

All orders will be processed and despatched with 48 hours of receipt.

In New Zealand you should receive your package within 2-3 business days for free shipping.

Express orders are sent by overnight courier.

For Australian orders please allow up to 10 business days.

Orders shipped outside of New Zealand may incur duties and taxes.

You are liable for all duties, customs, and sales taxes based on the requirements of the country where the order is being sent. Upon arrival, a separate payment may be required to release your order. Ava Rose is not responsible for the payment of this duty.

For more information on any customs and duties that may be incurred, please contact your local customs office.

We want you to love your Ava Rose item. We understand however that sometimes your order might not be what you wanted so we will gladly exchange your item/s, where the products are in the same new, unused, undamaged condition with all original packaging within 5 days of receiving your order.

For all exchanges please contact avarosebags@gmail.com

In the unlikely event your item has a fault, please contact us immediately, or within six months of purchase so we can arrange a repair or exchange the item.

Please note, normal wear and tear is not considered a fault. We are unable to refund or exchange products that are faulty due to misuse or not related to the manufacture of the item.

We will not cover shipping costs or provide a refund for items that are found to be damaged due to wear and tear or misuse.

Please email us at avarosebags@gmail.com and we will do our best to assist you.